Privacy Policy
1. Introduction
Welcome to TrainerX, the personal-training app powered by Kaizen Technologies Ltd ("we", "us", "our"). We respect your privacy and are committed to protecting your Personal Data. This Privacy Policy explains:
- what Personal Data we collect from you,
- how and why we collect and use it,
- with whom we share it,
- how we protect it,
- your rights regarding your data, and
- how to contact us.
By accessing or using TrainerX (the "App"), you agree to the collection and use of your Personal Data as described in this policy.
2. Who we are
Kaizen Technologies Ltd, a company registered in England and Wales (Company No: 09108099), is the data controller of the personal data you provide to us when you use the App. If you have any questions regarding our privacy practices, you may contact us at:
- Email: [insert contact email]
- Address: [insert company address]
We determine the purposes and means of processing your Personal Data through the App.
3. What is covered by this Privacy Policy
This Privacy Policy applies to:
- Users who register for a TrainerX account ("Members").
- Visitors to our website and/or the App who provide information or whose device automatically transmits usage data.
- Prospective customers, trial users, and former users whose accounts remain in existence.
It does not cover data handled outside of the App ecosystem (for example, by third-party websites or device manufacturers).
4. Personal Data we collect and how we collect it
4.1 What is "Personal Data"?
"Personal Data" means any information relating to an identified or identifiable natural person (you) that we collect through your use of the App or website.
4.2 How we collect data
We collect your Personal Data:
- Directly when you provide it (for example, when registering, completing your profile, entering your fitness data, or contacting support).
- Automatically through your device, browser or the App (for example usage logs, IP address, device identifiers, cookies, analytics).
- From third-parties such as social media platforms if you choose to link your account, or from analytics and advertising partners.
4.3 Categories of Personal Data we collect
In the last 12 months we have collected, or may collect, the following categories:
- Account & identity information: name, email address, date of birth, username or handle.
- Health & fitness information: height, weight, body measurements, training goals, workout history, progress metrics.
- Device & usage data: device type, operating system version, IP address, app version, crash logs, session duration, pages/screens visited, referral source.
- Location data: approximate location derived from IP address or device if you permit.
- Payment & transaction data: if you purchase a subscription or in-app purchase, we may receive transaction records (but not full card details if payment is handled by a payment processor).
- Social & third-party data: if you link a social account (e.g., Facebook, Google) we may receive your name, email, profile image or other data you permit.
- Communications data: emails, chats or support requests you send us.
- Optional sensitive information: if you choose to input pregnancy status, medical conditions, or other sensitive health info, we may collect it—but only with your explicit consent where required by law.
5. Why and how we use your Personal Data
We use your Personal Data for the following purposes:
- To provide, operate and maintain the App (e.g., create and manage your account, enable features, track your fitness progress).
- To personalise and improve your experience (e.g., suggest workouts based on your history, preferences).
- To communicate with you (e.g., send confirmation emails, respond to your requests, provide customer support).
- For payment and billing (if applicable).
- For marketing and promotional purposes (with your consent), such as sending offers, updates or news about TrainerX.
- For analytics and research (e.g., analysing usage patterns, data-driven feature development, system testing).
- To comply with legal obligations, enforce our Terms of Use, prevent fraud or abuse, and protect our rights.
6. Legal basis for processing (UK/EEA)
If you are resident in the UK or EEA, we rely on one or more of the following legal bases:
- Performance of a contract: processing necessary to provide you the App and features.
- Legitimate interests: improving our service, securing the App, analysing usage (so long as it does not override your rights and interests).
- Your consent: for optional features (such as linking social accounts, sharing health data, marketing communications).
- Compliance with legal obligations: e.g., if required by law to maintain records.
7. Sharing your Personal Data
We may share your Personal Data with:
- Service providers who help us deliver the App (e.g., cloud hosting, analytics, payment processing, customer support).
- Social media platforms if you link your account or share content.
- Affiliates or business partners with your consent or as otherwise permitted by law.
- Law enforcement, regulators or legal advisors where required to comply with a legal obligation or protect rights.
- In the event of sale or transfer of our business or assets, your Personal Data may be transferred to the buyer under confidentiality obligations.
We do not sell your Personal Data in the ordinary sense.
8. International transfers
Your Personal Data may be transferred to, stored or processed in countries outside your home country (including outside the UK/EEA). When we do so, we ensure appropriate safeguards (such as standard contractual clauses) are in place and that your data remains protected under applicable law.
9. Data retention
We retain your Personal Data only for as long as is necessary for the purposes set out above, taking into account the nature of the data and legal or accounting obligations. When no longer needed we will delete or anonymise it. If you close your account, we may retain certain information (e.g., to prevent fraud, comply with legal obligations, or keep records) in accordance with law.
10. Cookies & tracking technologies
We use cookies, web beacons, pixels and similar technologies to:
- enable core functionality of the App/website;
- remember your preferences;
- analyse how you use our service;
- support remarketing/advertising (with your consent).
Please review our [Cookie Policy] (link) for more details and how to manage your choices.
11. Your rights
Depending on your jurisdiction, you may have rights including:
- the right to access your Personal Data and receive a copy;
- the right to correct inaccurate or incomplete data;
- the right to erase your Personal Data ("right to be forgotten");
- the right to restrict or object to processing;
- the right to data portability (i.e., receive your data in a structured format);
- the right to withdraw consent at any time for processing based on consent;
- where applicable under US state laws, the right to opt-out of "sales" or "shares" of your Personal Data.
To exercise your rights, contact us at [insert email]. We will verify your identity before responding. We will not discriminate against you for exercising your rights (e.g., by denying you access to services).
12. Security
We implement appropriate technical and organisational measures to protect your Personal Data against unauthorised access, disclosure, alteration or destruction. Examples include encryption of data in transit and at rest, secure access controls, regular audits. However, no system is 100% secure, and we cannot guarantee absolute security.
13. Third-party links
Our App or website may include links to third-party websites and services which are not operated by us. We are not responsible for their privacy practices, so we encourage you to review their terms and policies.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The "Effective Date" will change when we do so, and the updated version will be posted in the App and/or on our website. Your continued use of the App after such updates constitutes your acceptance of the revised policy.
15. Contact us
If you have any questions, comments or requests concerning this Privacy Policy or our data practices, you may contact us at:
Kaizen Technologies Ltd
4 Wagtail Court, 34 Pipit Drive, London, SW15 3BF
Email: hello@trainerx.ai